When ordering a Disc-O-Bed, delivery to a Packstation is unfortunately not possible due to the item's dimensions. Delivery is therefore always made via DHL to your address.

The exceptions to this are the Bund Bed and the Disc-O-Bed 2XL—these two products are delivered by a freight carrier. To ensure a smooth delivery, please be sure to provide your phone number when placing your order so that the delivery can proceed without any issues.

We’ll let you know the estimated delivery time for your order in the order summary and in your order confirmation email—however, this time may vary depending on the items you’ve selected and the shipping method. Delivery usually takes 2–3 business days, except for products shipped via a freight carrier (Bund Bed + 2XL).

Within Germany:€5.90 / Free shipping on orders of €100.00 or more

International:€29.00

Yes, within the EU.

If you are not satisfied with your order, you have 30 days to return the relevant items to us. Please note that we cannot offer free returns, and you are responsible for the shipping costs (exceptions include warranty claims and complaints that require a return). 

Returns must be shipped at your own expense to:
DISC-O-BED EU GmbH
Service
Lustgartenstr. 103
79576 Weil am Rhein

We can only accept returns of merchandise that is unused and undamaged. Simply setting up the bed to test it does not count as use.

Your refund will always be issued via the payment method you selected when placing your order. We will inspect your return upon receipt. Your refund will be processed within the next 14 days.

We accept payments via PayPal, credit card (Mastercard/Visa/Amex), Maestro, ShopPay, Klarna Sofort, Klarna Invoice, Apple Pay, and Google Pay.

Enter the discount code or coupon code in the “Coupons and Discount Codes” field during the final step of the checkout process, then click “Redeem.” The total value of the gift certificate will be deducted from the total amount in your shopping cart.

Gift Certificate Refunds

If you return items to us for which a gift card was used, we'll credit the amount back to your account so you can use it right away on one of your next orders.

Multiple discount codes cannot be combined. This means that only one discount code can be redeemed per order. Be sure to check the validity periods of discount promotions and coupons, as they may be limited.

Do you have a question about a product or need help with an order? You can reach us by phone Monday through Friday from 8 a.m. to 5 p.m. You’re also welcome to email us with your inquiry. We’ll get back to you as soon as possible.

📞 Tel. +41 78 718 31 40

📩 Email: info@discobed.ch

Disc-O-Beds are generally shipped via DHL. You will receive an email with the tracking number as soon as your order has been shipped.

The exceptions to this are the Bund Bed and the Disc-O-Bed 2XL—these two products are delivered by a freight carrier. Therefore, please be sure to provide your phone number when placing your order so we can schedule a delivery date.

All of our Disc-O-Beds and the Disc-Chair come with a 5-year warranty from the date of purchase.

All of our other accessories come with a 2-year warranty.

If there is a problem with your product, please contact our customer service team by email. Please include the reason for your complaint and, for beds, the PO number (found on the label on the back of the mattress). Please also attach your proof of purchase to the email and, if possible, include photos that show the reason for your complaint in as much detail as possible.

Email: info@discobed.ch

Please inspect all delivered boxes thoroughly first, as we are currently packing even small accessories into the bed bags. If anything is missing, please contact us via emailat an:info@discobed.ch with the details.